FAQ

What is an emergency?

An emergency is defined as a life safety issue or situation that creates a negative impact on the unit’s ability to conduct University business.

Who do I call when I have an emergency?

When you have an emergency, call 304-293-4115 for immediate attention. A service crew will be dispatched to address the situation.

What do I do about a non-emergency, quick-fix item?

This situation may be addressed in the same manner by calling 304-293-4115. A service crew will be dispatched to investigate and make repairs as resources are available. Normally these items can be addressed quickly. However, sometimes larger repairs will need to be scheduled and coordinated to correct the problem.

Who can I call to discuss a planned move, special set-up, and renovation or construction project?

The initial starting point for a request is to complete one of our brief questionnaires that have been designed to capture the essence of your project. You may do that by clicking on Move, Set-up or Event, Renovation and Construction. This is an electronic process with e-mail notifications. Upon receipt you will be contacted by one of our staff to review the request and provide additional information.

Who do I contact if I have a problem? What about after hours and on the weekend?

During the normal work week, the communications room is staffed by personnel who can provide assistance and/or dispatch personnel. This contact number is 304-293-4115. During holidays and on weekends, you may also call 304-293-4115 to reach our after-hours on-call staff.

Who do I call about cleaning issues or requests?

You can initiate a work request by clicking on Work Request and selecting the type of request that best fits your need. This is an electronic process with e-mail notifications. Upon receipt you will be contacted by one of our staff to review the request and provide additional information or you can call 304-293-7204.

How do I request general maintenance items such as; equipment service, keys, re-keying, repairing windows, etc.?

You can initiate a work request by clicking on Work Request and selecting the type of request that best fits your need. This is an electronic process with e-mail notifications. Upon receipt you will be contacted by one of our staff to review the request and provide additional information.

What types of services are not available?

Generally we do not assemble furniture, fabricate purchasable items, provide off campus services or equipment.