FAQ

1. Where is Facilities Management located?
2. How do I request a service?
3. Where can I find official building names and numbers?
4. What are the funded responsibilities of Facilities Management?
5. How do I get a key?
6. Whom do I contact for Business related information-funds, account numbers etc.,?
7. Whom do I call if I have a complaint?
8. Whom do I call if I have a problem such as ants or bees, or wish to report a trapped or injured animal?

If you have any questions that are not answered here, please contact Tammy Pauley at (304) 293-2330 or send an e-mail to Tammy.Pauley@mail.wvu.edu

1. Where is Facilities Management located?

The main Facilities Management office is located at 975 Rawley Lane, that is at the corner of University Avenue on the Evansdale Campus. Our mailing address is PO Box 6570, Morgantown WV, 26506-6570, and our reception office number is 293-4911.

2. How do I request a service?

Submitting Work Requests

Facilities Management uses an online work request system called Facilities Service Desk. Facilities Service Desk will ensure that your work requests are routed to the appropriate technicians.

Requests for Academic and Athletic Buildings

We have a building supervisor program in which every academic building has been assigned a building supervisor. The building supervisor is the person who is responsible for tracking and submitting work requests for their building. If you would like to submit a work request, please contact your building supervisor. If you do not know who your building supervisor is, you can find them at the following link:

http://police.wvu.edu/Building%20Supervisors%20by%20Building.xls

Requests for Residential Halls

Students and University employee’s can initiate a work request for residential halls directly from our Facilities Service Desk online work request system at http://fsd.wvu.edu. Students can simply log into the system by using their Mix user ID and log in. University employees can log into the system by using their Active Directory Account.

Emergency Requests

If your request is an emergency or items that need immediate response (i.e., breaker tripped, broken water pipe, too hot/too cold, etc.), please call the Help Line at 293-HELP (4357).

3. Where can I find official building names and numbers?

Please call Lisa Kniceley at 293-2865.

4. What are the funded responsibilities of Facilities Management?

The billable services or funded responsibilities are:

Carpet/upholstery installation
Upholstery cleaning
Special events set-ups
Furniture repair
Keys and re-keying services
Project coordination for planning and renovation
Departmentally-owned equipment repair
Specialty painting
Fabricated items
Support services involving weekends and holidays
Requests for non-maintenance support after normal working hours

5. How do I get a key?

The University has a key control program. Generally, a key must be requested through the assigned Building Supervisor for your location. If you do not know who the Building Supervisor is, you can find the information by clicking on Building Supervisors.

6. Whom do I contact for Business related information – funds, account numbers etc.?

The Facilities and Services Expert Business Office handles Facilities Management fund administration and is managed by Tami Davis, located at One Waterfront. Her office may be contacted at 293-8132.

7. Whom do I call if I have a complaint?

The Assistant Directors for the individual areas are as follows:

Administration Support Services, Joe Patten – 293-5876
Operations, Baron Smith – 293-8135
Planning, Design and Construction, John Thompson/ Rob Moyer – 293-3625
NASA Facility, David Dial – 367-8210

8. Whom do I call if I have a problem such as ants or bees, or wish to report a trapped or injured animal?

The Pest Control team can be dispatched through a call to the HelpLine at 293-4357.