Administrative Support Services
Greg Rose
Director
Phone: 304-293-0063
Fax: 304-293-7014
The administrative support office is responsible for a variety of services for Facilities Management.
What We Do
Work Requests – Responsible for iService Desk and processing all work requests. This unit provides information support services regarding the status of your work request. It receives and processes emergency, maintenance and departmental work requests.
Customer Billing – When the customer authorizes payment for services, the costs are billed to the appropriate department.
Payroll – MAPTime and Leave Request System coordinator for Facilities Management.
Radio Dispatch & Help Line – Dispatch various Facilities Management workers to University locations during routine and emergency situations.
Vehicles – Maintains maintenance, licensing, and insurance records for fleet vehicles.
Keys – Issues keys once keys have been made. Prepares billings to appropriate department.
Training – Prepares and conducts training for Facilities Management’s Computerized Maintenance Management System (TMA).
TMA Support – This unit provides support for TMA and continues to develop and implement the system.
Estimating – Prepares estimates for work requests and small projects.
Document Control – Maintains all hard copies and electronic media including drawings, operation and maintenance manuals, and all project documentation in an easily retrievable filing system. Controls access to those documents so they are not lost.
Capital Projects – Responsible for coordinating, organizing, and processing the large body of information associated with the capital construction program at WVU. Sets up projects budgets in MAP and TMA. Prepare reports on costs and schedule throughout Design and Construction.
Budget Control – Prepare reports for Facilities Management’s operating and labor budgets. Setup budgets for small projects in MAP and TMA. Reconciles financial reports and supporting documents.
Contract Administration – Administrates and performs daily activities related to the administration of capital construction and/or improvement projects. Prepares and processes change orders and contracts on a daily basis. This position is responsible for verifying that budget is in place through the Expert Business Office.
Intranet Web site – This unit designed and maintains Facilities Management’s Intranet Web pages.
