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FAQ's

1. Where is Facilities Management located?
2. How do I request a service?
3. Where can I find official building names and numbers?
4. What are the funded responsibilities of Facilities Management?
5. How do I get a key?
6. Whom do I contact for Business related information-funds, account numbers etc.,?
7. Whom do I call if I have a complaint?
8. Whom do I call if I have a problem such as ants or bees, or wish to report a trapped or injured animal?

If you have any questions that are not answered here, please call (304) 293-4911.


1. Where is Facilities Management located?

The main Facilities Management office is located at 975 Rawley Lane, that is at the corner of University Avenue on the Evansdale Campus. Our mailing address is PO Box 6570, Morgantown WV, 26506-6570, and our reception office number is 293-4911.


2. How do I request a service?

Submitting Work Requests

Facilities Management uses an online work request system called Facilities Service Desk. Facilities Service Desk will ensure that your work requests are routed to the appropriate technicians.

Requests for Academic and Athletic Buildings

We have a building supervisor program in which every academic building has been assigned a building supervisor. The building supervisor is the person who is responsible for tracking and submitting work requests for their building. If you would like to submit a work request, please contact your building supervisor. If you do not know who your building supervisor is, you can find them at the following link:

http://police.wvu.edu/emergency-management/building-supervisors-program

Requests for Residential Halls

Students and University employee’s can initiate a work request for residential halls directly from our Facilities Service Desk online work request system at http://fsd.wvu.edu. Students can simply log into the system by using their Mix user ID and log in. University employees can log into the system by using their Active Directory Account.

Emergency Requests

If your request is an emergency or items that need immediate response (i.e., breaker tripped, broken water pipe, too hot/too cold, etc.), please call the Help Line at 293-HELP (4357).


3. Where can I find official building names and numbers?

Please call Lisa Kniceley at 293-2865.


4. What services are offered by Facilities Management?

Facilities Management offers a wide variety of services. Some are university funded and conducted on a regular, daily basis, such as custodial and maintenance operations. Others are available on request and are billed to the client. The following link will take you to a complete description of all FM services:

FM Services

5. How do I get a key?

The University has a key control program. Generally, a key must be requested through the assigned Building Supervisor for your location. If you do not know who the Building Supervisor is, you can find the information by clicking on http://police.wvu.edu/emergency-management/building-supervisors-program.


6. Whom do I contact for Business-related information – funds, account numbers etc.?

The Administrative Support Services unit manages all business-related information for Facilities Management. Contact Carrie Hall at 293-8142.


7. Whom do I call if I have a complaint?

The Directors for the individual areas are as follows:

Administration Support Services, Greg Rose – 293-0063
Design and Construction, Joe Patten – 293-5876
Grounds and Labor, Byron Smith – 293-6022
Maintenance, Dan Olthaus – 293-5854
NASA Facility, David Dial – 367-8210
Operations, Baron Smith – 293-8135


8. Whom do I call if I have a problem such as ants or bees, or wish to report a trapped or injured animal?

The Pest Control team can be dispatched through a call to the HelpLine at 293-4357.

Office of the Vice President for Strategic Initiatives